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Front Office S.O.P APK

FRONT OFFICE S.O.P

Version2.0 (2)
UpdatedDec 04, 2015 (5 years ago)
DeveloperNew Way Studio By: JEFRI CANIAGO
CategoryApps, Education
IDnewwaystudiobyjefricaniago.frontofficeoperationsmanual
Installs5,000+

FRONT OFFICE RECEPTION

GUEST CHECK-IN

GROUP CHECK-IN

GUEST ROOM CHANGE/MOVE

GUEST CHECK-OUT

FRONT OFFICE CASHIER

INQUIRIES & MESSAGES

GUEST RELATIONS OFFICER/ASST MANAGER

VIP ARRIVAL & CHECK-IN

CONCIERGE

CONCIERGE CHECK-IN DUTIES
CONCIERGE CHECK-OUT DUTIES

GROUP LUGGAGE HANDLING

CONCIERGE ROOM CHANGE DUTIES

COMMUNICATION BOARD

DOORMAN & PORTER

GUEST LUGGAGE STORAGE

HOTEL VEHICLE MAINTENANCE

HOTEL VEHICLE OPERATION

SHIFT START

LOST & FOUND

GUEST COMPLAINTS HANDLING

WALK-THROUGHS

DAILY ROOM INSPECTION

VIP GUESTS

GROUP ARRIVALS

FOLIO CHECKING & SKIPPER HANDLING

GENERAL MAINTENANCE & REPAIR

GUESTS’ ITEM STORAGE

GUEST ROOM DOUBLE-LOCKING
SAFETY DEPOSIT BOX BREAKING

CLINIC & MEDICAL SERVICE

ACCIDENT / INCIDENT HANDLING

GUEST PROPERTY LOSS / DAMAGE HANDLING

GUEST ROOM MISSING ARTICLE ALLEGATION

DISTURBANCE & DISPUTE

FIRE ALARM & REPORT


Email: jefrinewwaystudio@gmail.com

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