THERE IS POWER IN HEARING THE VOICE OF THE CUSTOMER IN THE MOMENT
|Updated||Sep 24, 2018 (3 years ago)|
Over time, healthcare has evolved from a service-oriented model to a patient-
centric, outcome-focused model where patient satisfaction and healthcare
outcomes are critical metrics for institutions and private practices alike.
So how do you access this critical feedback? Paper and telephone based patient
surveys are obsolete today. Nearly everyone is connected via mobile or Internet.
Patients respond better to surveys delivered at the point-of- care because it’s
Real-time Patient Satisfaction Surveys should be a best practice standard at your
clinic. Identifying and addressing specific opportunities in real-time can lead to
better organizational performance and, ultimately, better patient outcomes.
IPS Surveys has developed a tablet-based Instant Patient Satisfaction
platform and live reporting dashboard to capture the experience of your patients
in real-time. Measuring patient satisfaction at the point-of- care will give you a
clear, data-driven method for ensuring your staff are all delivering a positive,
Use PatientPoll™ before or after the exam and instantly identify areas for
improvement. Whether you have one, two, or many providers in your practice or
group, PatientPoll™ will help you orchestrate the perfect patient experience.
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