Suno Sarkar app
Suno Sarkar – A product of Udayan Softech
Suno Sarkar gives you option to post any issues you are seeing on-road or in any public service department for action. The platform will provide a voice to common citizens to raise their concerns and departments to have access to the raised issues. We are neither a mediator nor a coordinator to facilitate service, our app is just a medium for both parties to share their working on a single platform.
DISCLAIMER: Please note that we are not a government entity and we do not proclaim ourselves connect to any government entity. We are an individual platform only for your help and listen to your issues.
Que: Who Owns the app?
Ans: Udayan Softech has developed this app for an NGO named CRADAI. This NGO has developed a course for the training of the parishad councilors to resolve the problem and fill the gap between public and govt. departments in locality. This app is aimed to work as a bridge between all the stake holders to serve the ultimate objective of a better working approach for the local public. This app is aimed to work as a single platform for the public to bring in notice all kind of problems and work hand in hand with local govt. bodies in management of activites.
This app will drive on the concept of Correction instead of Complaint where no one will complain but all users will try to correct the problem for the betterment of general public and government department.
Que: Who are the users of the app?
App users will be General public, Govt. Departments who agrees to use the app for working with local users, Govt officials & employees of those departments. We seek prior permission from each Govt department before onboarding them on the app and giving them access.
Que: What is Data monitoring process and turnaround time?
Ans: CRADAI have their own executives to monitor the data posted and then forward it to the concerned govt. officials with secured channels through their system. An ideal turn around time will be 24-48 hrs.
Que: Checking the authenticity & accuracy of data posted.
Ans: The authenticity will be checked by the OTP process for the users and date and time of the photo and complaint posted will be on photo and will have the random physical check on the data posted by each user. If we found any fake data or invalid items posted by any user often, CRADAI will have right to block that particular user and restrict him from any further use.
Que: Is there any commercial value for users to use the app and for the data they post.
Ans: No commercial value is there for users to use the app. Its free to download and use all the time.
CRADAI has got this app developed to show the government officials that there is a possibility of taking general public problems online without having to visit the govt. office personally by general public to raise their day to day problems and hence increasing the chances of resolving the problem in accurate manner and with high speed.