DrGo

Your medical and wellness companion. Need a doctor quickly? With the DrGo App, you can connect to HK–registered medical professionals on the go, or enjoy health and wellness support through the DrGo One Wellness membership².

DrGo “See a Doctor” ¹
Doctor at your side, 365 days
Easy to book and consult a HK registered practitioner via secure online video – available year-round, even weekend and public holidays^.

Reliable medicine delivery
Get same-day prescription delivery*, with doctor’s note, sick leave certificate and referral letter, when applicable.

Online Chinese medicine
Video consultation with trusted TCM providers for sickness or holistic wellness maintenance.

Variety of specialty services
Conveniently select doctors via DrGo App and connect to paediatrics.


DrGo One Wellness membership²
Connects you to HK, GBA and overseas medical services with Club Care worldwide travel protection³
With this membership, you can access the following Welcome Plan benefits:

In Hong Kong:
• Complimentary video consultations with designated HK general practitioners.
• Discounted in-person health and wellness services such as dental, TCM, Tui Na, acupuncture, bone-setting, chiropractic, physiotherapy and other specialty services.
When travelling:
• Enjoy complimentary Club Care worldwide travel insurance³ with up to HK$1M medical expenses coverage.
• Discounted video and in-person consultation across designated GBA cities.
• Complimentary video consultations in Japan, South Korea, Singapore, Thailand, Vietnam and the Philippines.

^ Applicable to General Practice only. Service hours of DrGo may be suspended or delayed under special circumstances.
* General Practitioner/ TCM will prescribe any medications and/or issue any Med. Cert. to you after a consultation. The delivery service is not available for certain areas and the actual delivery time may vary. Details in the DrGo Terms and Conditions.
¹ Disclaimer: DrGo is provided by eSmartHealth Limited (a member of the HKT group of companies) (“eSmartHealth/ eSH”). DrGo is a platform which facilitates the provision of medical and healthcare services to eligible users by registered medical practitioners. The relationship between eSH and users does not constitute a doctor–patient relationship. eSH does not assume or share the medical practitioners’ responsibility or liability with regard to the quality or appropriateness of the medical services provided by them, including the manner of providing the medical services such as by way of video consultation. Please read the relevant terms and conditions of DrGo (available on DrGo website) carefully before proceeding to use DrGo. If you are experiencing any of the symptoms specified therein in the “DrGo Terms and Conditions”, you should receive emergency help through calling for an ambulance or going to the Accident & Emergency Department at the nearest hospital. DrGo is not suitable for symptoms requiring immediate medical assistance.
² DrGo One Wellness is a membership programme managed by eSH, subject to relevant T&C of DrGo One Wellness Programme, Welcome Plan and the relevant Benefit(s) and Free Entitlement(s). Details in DrGo One Wellness Webpage.
³ The complimentary Club Care worldwide travel insurance, namely complimentary 12-month “Club Care Annual TravelCare Insurance (Individual Plan A)” ("Protection Plan") is arranged to eligible DrGo One Wellness benefit members directly by Club Care and is subject to the relevant Club Care T&Cs. The Protection Plan is underwritten and provided by Bolttech Insurance (HK) Company Ltd and is distributed and arranged by Club Care (a service brand operated by HKT Financial Services (IA) Limited (“HKTIA”) with Insurance Agency Licence No.: FA2474). eSH and all its affiliates (other than HKTIA) are not arranging for any contract of insurance or carrying on any regulated activities (as defined under the Insurance Ordinance) in connection with insurance related products or services.