Genuity Help Desk APP
Go beyond ticketing with an IT Help Desk that’s easy-to-use, refreshingly simple, and fully integrated across the entire Genuity IT platform.
Key Features:
1. Access all tickets available to you and get a quick overview of your Helpdesk.
2. With filters, Prioritize the tickets that need your attention before responding.
3. Control your support system - Set priorities, assign agents, change tickets statuses.
4. Speed through tasks with one-click scenario automations.
5. Remove tickets directly from your mobile device.
6. Track the time taken for a ticket.
7. Keep an eye on all updates and changes with push notifications.



