Take the power of your support desk with you.

Latest Version

Version
Update
Jan 31, 2025
Developer
Category
Google Play ID
Installs
500+

App APKs

Genuity Help Desk APP

With the Genuity Help Desk App, you can provide outstanding support wherever you are and make your users delighted. Aggregate questions from multiple channels and respond to them easily from your phone.
Go beyond ticketing with an IT Help Desk that’s easy-to-use, refreshingly simple, and fully integrated across the entire Genuity IT platform.

Key Features:
1. Access all tickets available to you and get a quick overview of your Helpdesk.
2. With filters, Prioritize the tickets that need your attention before responding.
3. Control your support system - Set priorities, assign agents, change tickets statuses.
4. Speed through tasks with one-click scenario automations.
5. Remove tickets directly from your mobile device.
6. Track the time taken for a ticket.
7. Keep an eye on all updates and changes with push notifications.
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